Citibank owns my graduate student loans. In December, I called to complain that my auto-payment had been cancelled. They said it was because I had already made a payment that billing cycle. Well, I made a payment this billing cycle, so imagine my surprise when an auto-payment was taken from my account this morning. It’s what I wanted, but not what they told me, and there was no communication letting me know the terms of their auto-pay had changed. And worse, the amount wasn’t for my new minimum payment, my old minimum payment, or even the difference between the two.
Student Loan Frustration